1. Business customers and consumers

1.1 Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.

1.2 All other terms apply to all customers.

1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.

1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms.

2. Price

2.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applicable at the time of delivery.

2.2 Our quotations lapse after 30 days (unless otherwise stated).

2.3 All orders are subject to such delivery charge as is advised at the point of sale or checkout.

2.4 Business customers only: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery.

2.5 Business customers only: rates of tax and duties on the goods will be those applying at the time of delivery.

2.6 Business customers only: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.

2.7 On occasion the prices payable in respect of goods advertised on any of our websites may differ from those prices payable at the same time in Timber Focus branches. We are under no obligation to honour any Timber Focus branch prices in the event that they differ from those on any website operated by us. Similarly Timber Focus branches are under no obligation to honour any of our website prices in the event that they differ from those in-branch.

2.8 Although we endeavour to ensure that all pricing information on our websites is accurate, occasionally an error may occur and goods may be mispriced. If we discover the pricing error we will, at our discretion, either contact you and ask whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We are not obliged to supply goods at the incorrect price.

2.9 Prices that are reduced for sales and promotions are only valid for the specified period.

2.10 We reserve the right to adjust prices, offers, goods, and specifications of goods on any of the websites operated by us at our discretion at any time before (but not after) we accept your order.

3. Delivery

3.1 All delivery times quoted are estimates only and apply  to mainland UK only.

3.2 We aim to deliver goods classified as Ex-Stock goods within  21 working days from processing your order (starting the working day after the order has been placed). The delivery time will depend upon the product ordered. In the event of a problem our Customer Services or Sales Team will endeavour to contact you within 24 hours on the next working day.If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however:

3.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and

3.2.2 if you cancel the contract, you can have no further claim against us under that contract.

3.3 If you accept delivery of the goods after the estimated delivery time it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).

3.4 We may deliver the goods in instalments. Each instalment is treated as a separate contract.

3.5 Any problems or difficulties with access to the delivery address for example narrow roads, low bridges, end of a dirt track road, farm buildings etc must  be notified by you to us at the time of ordering so that the type of vehicle required to make such a delivery can be selected. If special vehicles and staff are required to make the delivery then an additional charge will be advised prior to goods being despatched. We may decline to deliver if:

3.5.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or

3.5.2 the premises (or the access to them) are unsuitable for the delivery  vehicle.

3.6 We may charge you for storage and/or abortive delivery costs and/or additional costs arising from any delay if you do not accept delivery at the quoted delivery time (or any later time agreed in writing) or if we decline to deliver in accordance with clause 3.5 or if you fail to comply with your obligations under clauses 3.7 and 3.8. In any of these circumstances you must contact our Customer Services Team within five working days of the relevant date in in order to re-arrange delivery.   otherwise goods will be returned to our supplier and in any event you will be liable to pay us a reasonable handling charge and a re-stocking charge of a minimum of 35% of the price of the goods. You will be liable to pay a charge for re-delivery.

3.7 All our timber and Wood-plastic Composite products are kerb-side deliveries only.

3.8 You will in any event ensure :

3.8.1 secure and dry storage for the goods (and other reasonable facilities) until payment is made in accordance with clause 5;

3.8.2 reasonable and safe access for delivery to take place;

3.8.3 that adequate assistance is available to enable the  driver to off load materials when delivery of the goods is made;

3.8.4 that you or someone with authority to do so on your behalf is available to sign for the goods upon delivery being made.

3.9  Click and Collect    The ‘Click and Collect’ service offered online makes it possible for you to collect a range of selected items from your local branch of Timber Focus. Once your order has been placed, contact will be made with you by the branch nominated to collect from advising of the stock position. ‘Click and Collect’ orders will be cancelled and monies refunded if goods haven’t been collected 14 days from the date of purchase. For ‘Click and Collect’ returns see clause 10 ‘Return of goods’ and clause 11 ‘Cancellation’.

3.10 Free Delivery   Any offers of Free Delivery apply only to Standard UK Delivery (any postcode which is within the Timber Focus branch postcode areas), unless otherwise stated. In all cases of Free Delivery, the delivery charge only will not be payable. No taxes, duties or customs charges will be removed.